Frequently Asked Questions
For any further questions or inquiries, please feel free to contact us
What exactly is an escape room?
🚪 An escape room is a real-time group adventure.
You step into a whole world with a story, puzzles and challenges — with one goal: crack your way out within 60 minutes.
It’s a game of teamwork, improvisation and creative thinking where you are the main heroes — an experience unlike anything you’ve known! 🔥
Are the games suitable for two players?
💡 Want to play with just 2 participants?
For some of the rooms a special arrangement can be made 👇
📍 Important to know:
- Available in the ‘Cube’ / ‘The Sting’ / ‘Action!’ rooms only!
- A two-player game is intended for 2 participants over the age of 18 only
- Recommended for experienced players, due to the difficulty level
- The games include physical tasks (climbing, bending, crawling) that cannot be skipped
- The games are originally designed for 3 or more participants
🖥️ Booking online:
In the booking notes, please add:
“I confirm a two-player game for 2 participants over the age of 18”
Is the game suitable for everyone?
👥 Yes — we have rooms for all ages: adults, families and kids.
When booking, please note your group’s makeup so we can match you with the perfect room.
⚠️ In all rooms, playing in flip-flops or high heels is not allowed.
🎯 Highlights and minimum age for each room:
- Cube — ages 12 and up (ages 10–11 with an adult). Requires climbing and crawling; not suitable for those with claustrophobia, pregnant women or people with epilepsy.
- The Sting — for kids, families and adults. Light bending and climbing; not suitable for women in advanced pregnancy.
- Action! — for kids, families and adults. Light bending; not suitable for people with epilepsy.
- The Last Trick — for kids, families and adults. Light bending; not suitable for people with epilepsy.
- Heist Battles — for large groups, ages 10 and up. Light bending (can be skipped on request).
💡 Full information about each room is waiting for you on its page.
How do I check availability and book?
🖥️ It’s all online, in just a few clicks.
Check availability and book the room you want directly here on the site.
How long does the game last?
⏱️ About 80 minutes of experience in total:
- 🎬 An entry briefing that draws you into the story
- 🔓 60 minutes inside the room — this is where you crack your way out
- 🎉 A short wrap-up at the end
What are your opening hours?
🕙 Open every day of the week, 10:00–01:00.
You can book in advance here on the site, or by phone at 03-628-7272 📞
Is there parking in the area?
🅿️ Yes, and there are a few options:
- 🌙 In the evening and on weekends — street parking or gravel lots, free
- ☀️ Mornings are busy: a free gravel lot or a paid lot nearby
What's around you?
📍 We’re located just about a minute’s drive from “Yakhin Center”.
A lively area with dozens of restaurants 🍽️, bars 🍸 and cafés ☕.
So you can easily combine the escape room experience with a good meal or a night out 🎉, before or after the game.
Where can I find our photos?
📸 The photos come straight to your WhatsApp.
When the game ends we’ll send all the photos from the adventure in a WhatsApp message — ready to share! 💬
What is the deposit paid at booking for?
💳 A 100 ₪ deposit that holds your spot.
It secures your booking and is fully deducted from the final payment on game day — not an extra cost. 👍
What is the cancellation policy?
🔄 We’re flexible with you.
- ✅ Up to 24 hours before the game — cancel or reschedule with no cancellation fee
- ⏳ Less than 24 hours before the game — the deposit serves as the cancellation fee
Events and team-building days have separate terms, listed in our terms of use (Hebrew).
How do I change or update my booking?
✏️ On your own, online, in a few clicks.
Open the My Booking page and sign in with the verification code we send you on WhatsApp. From there you can:
- Change the date or room — up to 24 hours before the game
- Update the number of participants — right up until the game starts
Need help? Call us at 03-628-7272 and we’ll be happy to help 📞
How do I join the customer club?
🎁 Joining is free and takes half a minute.
Fill in a few details, accept the terms — and you’re in.
⭐ What do members get?
- 🤫 Secret deals and discount codes — for members only
- 🔁 Played? You get 3 days (instead of 24 hours) to come back for another game at 15% off
- 🎂 A special treat during your birthday month
- 📸 Your game photos, saved with no time limit
- 🔐 A personal area — your bookings, photos and deals in one place
